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Performance no atendimento com autosserviços: o caso da operadora beta
(Universidade Tecnológica Federal do ParanáCuritibaBrasilEspecialização em Gestão de Serviços de TelecomunicaçõesUTFPR, 2017-12-08)
This work addresses the topic of service automation, aiming at performance in attendance with results. The objective is to develop indicators to provide support for decision making in process automation and standardization. ...
Os efeitos das tecnologias digitais aplicadas ao food service: fatores determinantes na experiência do cliente
(Universidade Federal de São CarlosUFSCarCâmpus SorocabaAdministração - Adm-So, 2021-01-12)
The implementation of digital technologies is a trend that has been growing in the food services sector outside the home in Brazil. In order to understand this scenario, this work aimed to identify and analyze the factors ...
Como agregar valor ao produto e satisfazer o cliente na prestação de serviço de móveis planejados
(Universidade Tecnológica Federal do ParanáCuritibaDepartamento Acadêmico de Construção Civil, 2013-07-06)
The interest on the subject and related themes of how to add value to products and increase customer satisfaction service on customized furniture market service is based on sector growth and emergence of new brands and ...
A structural-semantic web service selection approach to improve retrievability of web services
(Springer, 2018-12-27)
Service-Oriented Computing promotes building applications by consuming and reusing Web Services. However, the selection of adequate Web Services given a client application is still a major challenge. The effort of assessing ...
Mejoramiento de servicio al cliente a través de propuestas que permitan atraer nuevos clientes y fidelizar los actuales.
(Universidad Católica de Pereira, 2014)