Buscar
Mostrando ítems 1-10 de 1281
Transformação digital bancária: uma análise dos principais bancos brasileiros
(Universidade Tecnológica Federal do ParanáCuritibaBrasilEspecialização em Gestão da Tecnologia da Informação e ComunicaçãoUTFPR, 2018-11-22)
The objective of this research is to present a theoretical-conceptual approach to the question of digital banking transformation, focusing on the main Brazilian banks. Contextualized on: the concepts related to the financial ...
e-Banking Adoption: An Opportunity for Customer Value Co-creation
The development of information and communication technologies offers innovative opportunities to establish business strategies focused on customer value co-creation. This situation is especially notable in the banking ...
Análise do uso do serviço de mobile banking: um estudo com acadêmicos da Universidade Tecnológica Federal do Paraná (UTFPR) - campus Pato Branco
(Universidade Tecnológica Federal do ParanáPato BrancoBrasilDepartamento Acadêmico de AdministraçãoAdministraçãoUTFPR, 2021-08-05)
This study analyzed success factors that influence the perceived trust of users of bank and fintech applications. Although there are several studies focused on the adoption and intention of using these systems, there are ...
Proposta de melhoria para atividades de manutenção no setor de serviços em tecnologia bancária
(Universidade Tecnológica Federal do ParanáPonta GrossaBrasilDepartamento Acadêmico de Engenharia de ProduçãoEngenharia de ProduçãoUTFPR, 2017-06-30)
This study aims to optimize maintenance activity in ATMs in order to increase their availability to customers, taking into account that some cities have few available terminals to the public and it is necessary large ...
Developing The Brand Image Of Sharia Banking To Achieve Customers Equity
(Universidad del Zulia, 2019)
Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in IndonesiaPercepción, brecha y reflexión de los comportamientos de ciudadanía organizacional orientados al servicio desde la perspectiva de los empleados y clientes bancarios en Indonesia
(CICSHAL-RELIGACIÓN. CENTRO DE INVESTIGACIONES EN CIENCIAS SOCIALES Y HUMANIDADES DESDE AMÉRICA LATINA, 2020)
O relacionamento entre qualidade em serviços, valor percebido, imagem corporativa e seus impactos na satisfação de clientes bancários
(Universidade Federal de São CarlosUFSCarPrograma de Pós-Graduação em Engenharia de Produção - PPGEP-SoCâmpus Sorocaba, 2017-09-15)
The service sector has gained prominence both in the Brazilian and in the world’s economies, impelling organizations to seek excellence in their service. Faced with this need, in the banking sector, institutions have ...
Banks on twitter
This paper aims to understand the structure and the dynamics of customer interactions with banks by social media. We use those interactions as a proxy to develop a social media strategy with visual analytics tools. Thus, ...