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Estudo de indicadores de desempenho da atividade do ombudsman em empresas de serviços
(Universidade Federal da Bahia, 2007)
Este trabalho de pesquisa com caráter exploratório tem como objetivo central
conhecer como as empresas privadas prestadoras de serviço avaliam o
desempenho do ombudsman de cliente. Para tanto, foi feito um levantamento ...
Defensa del consumidor.
(Universidad de Belgrano - Fascículos - Carrera de Abogacia, 2014-09-19)
El presente fascículo de la materia “Defensa del Consumidor”, contiene las
nociones sobre los tópicos correspondientes a las diez unidades de la materia con
opiniones doctrinarias de distintos autores, y una compilación ...
Does language homophily affect migrant consumers’ service usage intentions?
(Emerald, 2018)
Purpose This paper investigates how language homophily between service providers and migrant consumers affects migrant consumers' intentions to engage with financial and medical service providers.
Design/methodology/approach ...
Transmission of family identity and consumer response: do consumers recognize family firms?
(2021)
Communicating the identity of a family business generates positive results in consumer response. The paper aims to understanding how the efficient transmission of family identity can influence consumer behavior is essential ...
Fuzzy cognitive maps to evaluate the consumer desicion journey throughout the evaluation and understanding of the consumer motivation scale
(Universidad EIAIngeniería AdministrativaEscuela de Ciencias Económicas y AdministrativasEnvigado (Antioquia, Colombia), 2021)
ABSTRACT: Taking into consideration the importance of understanding the consumer decision journey, along with being able to pick out the factors that drive the motivation of a consumer towards deciding to purchase or not ...
Além da demografia: propostas de segmentação do mercado de vinhos finos
(Universidade Federal do PampaUNIPAMPABrasilCampus Dom Pedrito, 2018)
Entering Conscious Consumer Market: Toward a new Generation of Sustainability Strategies
(2017)
More than 40% of U.S. consumers participate in the $300 billion conscious consumer market (CCM). In the past decade, the growth of the CCM has not gone unnoticed by startups and established multinational corporations. Yet ...
A credit risk model for consumer loan portfolios
(2007)
We propose a credit risk model for consumer loan portfolios in Brazil. Consumer profiles and the risk classification of credit operations are used to segment the portfolios. Credit loss distributions for each segment are ...
Buying Food Online: what explains the consumer purchase behaviour?
(2021)
The motivations of the consumer when he or she is buying food online remain unknown. This is one of the first research to review the general motivations that the consumer presents when making the decision to purchase food ...