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Influencia de la calidad del servicio bancario por internet en el e-customer satisfaction y el e-customer loyalty.The influence of online banking service quality on e-customer satisfaction and e-customer loyalty.
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Brand experience y customer satisfaction en relación al brand loyalty en la categoría supermarkets online
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-03-02)
El propósito de este estudio buscó determinar si existe relación alguna entre las dimensiones del brand experience (sensory experience, affective experience, behavioural experience y intellectual experience) a nivel de ...
Satisfaction and loyalty of the customer in the domestic operations of colombians airlinesSatisfacción y lealtad del cliente en las operaciones domésticas de las aerolíneas colombianas
(Centro de Investigaciones Comerciales e Iniciativas Académicas, 2019)
Antecedentes da intenção de recomendação: uma proposição com lanchonetes do tipo fast food
(Fund Escola Comercio Alvares Penteado-Fecap, 2012)
The fast and strong social and economic transformations in the economies of many countries has raised the competition for consumers. One of the elements required to adapt to such scenario is knowing customers and their ...
A satisfação dos associados de uma cooperativa de crédito do sudoeste do Paraná
(Universidade Tecnológica Federal do ParanáPato BrancoBrasilGestão Contábil e FinanceiraUTFPR, 2020-03-07)
This work aimed to analyze the satisfaction of members of a credit union. A questionnaire was applied to 50 members of the cooperative located in southwest Paraná. The research has a qualitative and quantitative nature, ...
Hybrid cluster analysis of customer segmentation of sea transportation users
(Universidad ESAN. ESAN EdicionesPE, 2020-12-01)
Purpose: The purpose of this study is to apply hybrid cluster analysis in classifying PT Pelindo I customers based on the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach: ...
Gestão de satisfação e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfação e a fidelidade do turista internacional no Brasil
(Universidade Federal do Rio Grande do NorteBRUFRNPrograma de Pós-Graduação em Engenharia de ProduçãoEstratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações, 2006-05-19)
The objective of this thesis was studying the factors which contribute to customer s satisfaction and loyalty, focusing the Norwegian model of satisfaction and loyalty of the consumer, applied in the sector of hotel services ...
A qualidade de serviços como diferencial competitivo em concessionárias de automóveis
(Universidade Federal de Santa MariaBREngenharia de ProduçãoUFSMPrograma de Pós-Graduação em Engenharia de Produção, 2010-08-04)
This paper presents a case study in a car dealership, located in Rio Grande do Sul,
Brazil. We aimed to examine the strategic management of services and identify
factors such as competitive advantage to customer loyalty ...