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Qualidade no atendimento ao cliente: uma estratégia competitiva
(Universidade Tecnológica Federal do ParanáPato BrancoBrasilDepartamento Acadêmico de AdministraçãoEspecialização em Gestão Pública: Modalidade Ensino à DistânciaUTFPR, 2014-05-16)
This work is inspired by the quality of customer service, through the analysis of quality in as key tool in attracting and maintaining customers and, as good treatment translates into competitive advantage to organizations. ...
Incorporação da voz do cliente nas etapas iniciais do desenvolvimento de sistemas produto-serviço (PSS)
(Universidade Tecnológica Federal do ParanáCuritibaPrograma de Pós-Graduação em Engenharia Mecânica e de Materiais, 2012-05-03)
Product-Service Systems (PSS) are designed to satisfy customers’ needs through a service that includes: products, support networks and infrastructure. Although many authors around the world have studied PSS, there are very ...
Service quality, customer satisfaction, switching cost en relación con el customer loyalty en la categoría de telefonía móvil en el Perú
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-06-07)
La alta demanda de servicios móviles, el aumento de operadoras en el mercado y su baja calidad de servicio, les ha dado motivos a los usuarios para migrar a otras operadoras al no estar conformes con el servicio brindado,no ...
The effect of customer satisfaction on customer loyalty in the motor industry
(Universidad del Zulia, 2019)
El Customer Experience con relación al Customer Satisfaction en el E-Service quality del Online Food Delivery para el Customer Loyalty
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2021-07-08)
El presente paper se realiza dentro de un contexto donde se sitúa una pandemia mundial debido al virus Covid-19. A partir de ello, diversas empresas han modificado sus procesos de atención, tal es el caso de los restaurantes, ...
Brand Love: Role of Online Customer Experience, Value Co-creation, and Relationship Quality
(Frontiers Media S.A., 2024)
El Customer Experience con relación al Customer Satisfaction en el E-Service quality del Online Food Delivery para el Customer LoyaltyThe Customer Experience in relation to Customer Satisfaction in the E-Service quality of Online Food Delivery for Customer Loyalty
(Universidad Peruana de Ciencias Aplicadas (UPC)PE, 2022)
Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats
(2021)
The design of satisfactory shopping experiences remains one of the main challenges for building long-term profitability in modern retailing. Therefore, companies are interested in identifying the key drivers of the service ...