dc.contributor | Villamizar Estrada, Avilio | |
dc.creator | Jaimes Blanco, Eileen Salome | |
dc.creator | Herrera Rincon, Astrid Carolina | |
dc.date.accessioned | 2024-04-12T22:29:46Z | |
dc.date.accessioned | 2024-05-16T21:49:30Z | |
dc.date.available | 2024-04-12T22:29:46Z | |
dc.date.available | 2024-05-16T21:49:30Z | |
dc.date.created | 2024-04-12T22:29:46Z | |
dc.identifier | https://hdl.handle.net/10901/28923 | |
dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/9489363 | |
dc.description.abstract | Este articulo proporciona una reflexión sobre el procesamiento de lenguaje natural (PLN) en el contexto empresarial, específicamente en el servicio al cliente. Se aborda la importancia del PLN y su eficiencia en este campo, así como también los beneficios y desafíos asociados a su implementación. Se presentan varias aplicaciones del PLN, como los chatbots, la traducción automática, los asistentes virtuales.
En cuanto a la aplicación del PLN en el servicio al cliente, este ofrece varias ventajas, una de ellas es la capacidad de proporcionar atención 24 horas al día los 7 días de la semana, dando a los clientes respuestas rápidas, acertadas y personalizadas. No obstante, así como tiene sus ventajas, presenta sus desventajas o desafíos, uno de ellos es mantener los modelos actualizados para garantizar la calidad y veracidad de las respuestas. | |
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dc.rights | http://creativecommons.org/licenses/by-nc-nd/2.5/co/ | |
dc.rights | Atribución-NoComercial-SinDerivadas 2.5 Colombia | |
dc.rights | info:eu-repo/semantics/openAccess | |
dc.rights | http://purl.org/coar/access_right/c_abf2 | |
dc.subject | Inteligencia artificial | |
dc.subject | PLN | |
dc.subject | Servicio al cliente | |
dc.subject | Chatbots | |
dc.title | Procesamiento de lenguaje natural en el contexto empresarial: una investigación en el servicio al cliente. | |