Maintenance Service Management Model Based on Vehicle Routing Problem and Time Study to Reduce Lead Time in an ATM Maintenance Company

Abstract

The maintenance service sector shows continuous growth since the incorporation of machines for the development of operations. However, in Peru, the type of service they provide does not meet certain essential aspects to satisfy the demand, due to the excess time in the attention of the services and arrival at the wrong time for the attention. That is why the main objective of the project is to reduce the lead time to comply with the annual schedule, since there is a loss of 33.44% of the billing of the maintenance service for the year 2019. For this reason, a model is designed of maintenance service management that includes the assignment of the route by the Vehicle Routing Problem through the Euclidean distance and the standardization of processes through the study of times. Finally, it has been possible to reduce lead time and comply with the maintenance schedule.