Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

dc.creatorSegura Zavalaga, Renzo
dc.creatorCallacná Vera, Mitshell
dc.creatorGuevara Alarcón, Gabriel
dc.creatorGutiérrez Fernández, Erick
dc.creatorNinaquispe Soto, Mario
dc.creatorRiega Virú, Yasmina
dc.date.accessioned2023-10-18T20:01:32Z
dc.date.accessioned2024-05-03T19:47:56Z
dc.date.available2023-10-18T20:01:32Z
dc.date.available2024-05-03T19:47:56Z
dc.date.created2023-10-18T20:01:32Z
dc.date.issued2023-01-25
dc.identifierSegura, R., Callacná, M., Guevara, G., Gutiérrez, E., Ninaquispe, M., & Riega, Y. (2023). Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. Lecture Notes in Networks and Systems, 579. https://doi.org/10.1007/978-981-19-7663-6_6
dc.identifier.
dc.identifierhttps://hdl.handle.net/11537/34606
dc.identifierLecture Notes in Networks and Systems
dc.identifierhttps://doi.org/10.1007/978-981-19-7663-6_6
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/9281110
dc.description.abstractIn this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.
dc.languageeng
dc.publisherSpringer International Publishing AG
dc.publisherPE
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.sourceUniversidad Privada del Norte
dc.sourceRepositorio Institucional - UPN
dc.subjectWaiting line
dc.subjectModel simulation
dc.subjectRandom variables
dc.subjectProbability distribution
dc.titleSimulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy
dc.typeinfo:eu-repo/semantics/conferenceObject


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