Implementación de estrategias desde el servicio en salud para evitar no conformidades por calidad en Colmedicos S.A.S

Abstract

The objective of most Health Providing Institutions is to carry out each of their administrative and care processes efficiently and that this allows them to correctly manage their financial resources, human resources, infrastructure and other resources that the institution has.

That is why the development of the project seeks the implementation of strategies to reduce user dissatisfaction in the provision of the Colmedicos SAS service, taking into account the perception of users through satisfaction surveys in key contacts in the provision of the service.

The education and training of the staff to avoid and reduce errors in each of the attentions becomes an investment in the future for the institution along with the other informative and practical activities that must be carried out in order to minimize human errors that arise and increase the NO quality in the provision of the service.