A interlocução entre o fluxo informacional e a gestão de processos de negócio: evidências de um mapeamento sistemático de literatura

Abstract

Managing organizational processes demands a perspective focused on the use of selected information, which structure decisions and qualify a final product. The information flow involved in this process is capable of interacting with Information and Administration Science tools as a stimulus to innovation and the application of new optimizing management instruments. From this, and in search of an answer to the question “How does the information flow relate to the management of business processes?”, the objective of this study was defined to relate the information flow to the management of business processes. As for the methodological procedures, the study employs a qualitative approach, applied nature, exploratory objective and bibliographic procedure, and for the latter, a bibliographic review was used with the support of the method of systematic literature mapping. In view of the theoretical foundation, it was possible to visualize positions aimed at studies of Documentation, information management and knowledge management as a theoretical framework to support the performance of the information flow in the face of business process management. This, in turn, is a specific field of Administration, focused on corporate business based on the detailed modeling of information, activities, procedures and tools as corporate inputs for delivering a final value. As a result, there was a solid manifestation of Information Science on the relationship between the informational flow and the management of business processes regarding the documental filters of the Documentation, the organization and direction of information from the informational management and the aptitude for the knowledge management focused on a mature and externalized informational behavior for constant improvement of business processes through management.