Prior telephone confirmation to reduce absenteeism in oncological surgeries: a phone call that saves lives

dc.contributorhttps://orcid.org/0000-0002-3891-9819
dc.creatorBrazorotto, Joseli Soares
dc.creatorSouza, Danielly Acioli Galvão de
dc.creatorSena, Erika Maria Araújo Barbosa de
dc.creatorVasconcelos, Talita Lúcio Chaves
dc.creatorMedeiros, Breno Carvalho de
dc.creatorRêgo, Amália Cinthia Meneses
dc.creatorFilho, Irami Araújo
dc.date2023-06-22T00:15:20Z
dc.date2023-06-22T00:15:20Z
dc.date2019
dc.date.accessioned2023-09-04T12:07:07Z
dc.date.available2023-09-04T12:07:07Z
dc.identifierSOUZA, Danielly Acioli Galvão de; BRAZOROTTO, Joseli Soares; SENA, Erika Maria Araújo Barbosa de; VASCONCELOS, Talita Lúcio Chaves; MEDEIROS, Breno Carvalho de; REGO, Amália Cinhtia Meneses; ARAUJO FILHO, Irami. Prior Telephone Confirmation to Reduce Absenteeism in Oncological Surgeries: a phone call that saves lives. International Journal of Innovative Research In Medical Science, [S.L.], v. 4, n. 12, p. 701-706, 31 dez. 2019. International Scientific Invention Journals. http://dx.doi.org/10.23958/ijirms/vol04-i12/820. Disponível em: https://www.ijirms.in/index.php/ijirms/article/view/820. Acesso em: 06 jun. 2023.
dc.identifierhttps://repositorio.ufrn.br/handle/123456789/52841
dc.identifierhttps://doi.org/10.23958/ijirms/vol04-i12/820
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/8599148
dc.descriptionIn assessing the quality of health services, the use of quality and resolution indicatorsused in the operating room stands out. The cancellation fee for operating procedures is one of the most important. Cancellations interfere with the outcome of care and increase hospitalcosts. In the case of cancer patients, the consequences are severe, since early surgical intervention directly influences prognosis, reducing morbidity, and mortality. Considering that surgical suspensions should be prevented, pre-anesthetic consultation and telephone confirmation days before the procedure configure strategies that can be adopted to minimize the problem. A descriptive observational study with a quantitative approach was conductedon the impact of previous telephone confirmation on the reduction of cancellation of oncologic surgeries due to absenteeism. The research was carried out at Professor Alberto Antunes University Hospital, Federal University of Alagoas (HUPAA/UFAL), city of Maceió, State of Alagoas, Northeastern Brazil. The sample consisted of 205 patients with scheduled cancer surgery from January to June 2019, after approval by the Institutional Ethics Committee. Data analysis was performed descriptively. The effectiveness of previous telephone confirmation was verified, with a 50% reduction in cancellation of elective oncologic surgeries due to absenteeism. The implementation of a call center to confirm the presence of the user consisted of an impact strategy in reducing the cancellation of previously scheduled cancer surgeries.
dc.descriptionIn assessing the quality of health services, the use of quality and resolution indicators used in the operating room stands out. The cancellation fee for operating procedures is one of the most important. Cancellations interfere with the outcome of care and increase hospital costs. In the case of cancer patients, the consequences are severe, since early surgical intervention directly influences prognosis, reducing morbidity, and mortality. Considering that surgical suspensions should be prevented, pre-anesthetic consultation and telephone confirmation days before the procedure configure strategies that can be adopted to minimize the problem. A descriptive observational study with a quantitative approach was conducted on the impact of previous telephone confirmation on the reduction of cancellation of oncologic surgeries due to absenteeism. The research was carried out at Professor Alberto Antunes University Hospital, Federal University of Alagoas (HUPAA/UFAL), city of Maceió, State of Alagoas, Northeastern Brazil. The sample consisted of 205 patients with scheduled cancer surgery from January to June 2019, after approval by the Institutional Ethics Committee. Data analysis was performed descriptively. The effectiveness of previous telephone confirmation was verified, with a 50% reduction in cancellation of elective oncologic surgeries due to absenteeism. The implementation of a call center to confirm the presence of the user consisted of an impact strategy in reducing the cancellation of previously scheduled cancer surgeries.
dc.formatapplication/pdf
dc.languagept_BR
dc.publisherInternational Journal of Innovative Research In Medical Science
dc.rightsAttribution 3.0 Brazil
dc.rightshttp://creativecommons.org/licenses/by/3.0/br/
dc.rightsLOCKSS system has permission to collect, preserve, and serve this Archival Unit
dc.subjectoperating rooms
dc.subjectsurgery
dc.subjectsurgical oncology
dc.subjectoperative surgicalprocedure
dc.subjectoperative procedures
dc.subjectabsenteeism
dc.titlePrior telephone confirmation to reduce absenteeism in oncological surgeries: a phone call that saves lives
dc.typearticle


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