Calidad de vida laboral en situaciones de presencialidad y de virtualidad : análisis de las prácticas de las áreas de gestión humana

Abstract

To ensure and generate an enabling and satisfactory environment for the development and well-being of the people who make up an organization, the areas of human management face the challenge of managing the quality of working life correctly, In particular, taking into account the development and inclusion of new technologies, as well as the different working methods. The objective of this paper is to analyze the quality of working life practices that develop the areas of human management for workers in situations of presence and virtuality. The conceptual framework is based on the theoretical proposal of objective and subjective conditions of the CVL developed by Casas et al. (2002). To this end, semi-structured interviews were conducted with leaders of the human management areas of 12 different organizations. The main findings show that organizations are prioritizing the human being as a central and primordial axis within business dynamics, so they are implementing actions, projects and practices to strengthen the quality of working life by directing it to the corporate strategy, regardless of the mode of work. Finally, this work contributes to the knowledge that is held about the practices that human management areas carry out to ensure a better quality of working life and serves as a reference for future research work, as well as for the areas of human management of organizations wishing to initiate or improve their working life quality practices.