Propuesta de una PMO a partir del estudio de madurez de la Caja de Compensación Familiar de Risaralda en el servicio de salud

Abstract

The objective of this research work is to propose a model of a Project Management Office (PMO) for Caja de Compensación Familiar de Risaralda, on the health department. To achieve this objective, it was necessary to define the current state of the organization in terms of project management, adopting the guidelines defined by the Project Management Institute (PMI), where, through its Organizational Project Management Maturity Model (OPM3) model, allowed determine that the level of maturity of the organization is in a level 2-process. According to the Kerzner methodology, the organization is in stage 1 – project office. Subsequently, the aspects of the organization to improve were identified. A strategy was established that would facilitate the organization a change or transition to a competitive and innovative entity, going from traditional project models to the implementation of the most agile in their development and the centralization and structuring of a PMO for the service of health. Then it was proposed to use the Value Ring methodology to define the procedures, standards, metrics, and all the necessary actions to develop the improvements to the current planning office of the organization. Finally, a strategy for changing the current structure of the planning office was proposed, where the necessary actions for the implementation and operation of the management office (PMO) were defined.