| dc.description.abstract | In this integrative project, a proposal was made to redesign critical processes belonging to the
production, packaging, and sales departments of the Ecuadorian Géneros Ecuatorianos
Ecuagenera company. Currently, the company does not have a business process
management system in place, which has made it difficult for employees to execute processes
efficiently, leading to waste of resources, operational errors, and incorrect information
management, thus complicating decision-making and continuous process improvement. Thus,
the first four stages of the Business Process Management methodology were implemented,
which involved identifying, discovering, analyzing, and redesigning processes. Through
techniques such as observation, interviews with employees and department heads, data
gathering, analysis, and evaluation, the processes were modelled "as is" and problems and
opportunities were identified that contributed to the proposal's development. Following this,
the seven critical processes on which the redesign was focused were identified and analyzed,
focusing on the digitalization and optimization of activities, resulting in improved times,
formats, and activities. Finally, a proposal for a Processes Manual was designed for the
departments under study, aiming to standardize the processes and contribute to their proper
execution. | |
