| dc.creator | Rojas Uribe, Carlos Fernando | |
| dc.date | 2009-07-15 | |
| dc.date | 2009-07-15 | |
| dc.date | 2005 | |
| dc.date.accessioned | 2023-08-08T22:17:50Z | |
| dc.date.available | 2023-08-08T22:17:50Z | |
| dc.identifier | http://www.dspace.espol.edu.ec/handle/123456789/5998 | |
| dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/8089589 | |
| dc.description | Los constantes reclamos de los clientes y un alto número de devoluciones en la bodega central de una corporación distribuidora de productos farmacéuticos y de consumo masivo exigieron que se haga un diagnóstico situacional de la operación. Se concluyó que el principal motivo del mal servicio es el desorden de las actividades internas y se decidió diseñar los procedimientos operativos pertinentes siguiendo los principios de la norma ISO-9000.
Los procedimientos diseñados de Recepción y almacenamiento, Consolidación de pedidos y Despacho, esperan tener como resultado un mayor orden y exactitud del inventario, reducción de pérdidas y un ambiente de trabajo organizado y controlado. | |
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| dc.format | application/vnd.openxmlformats-officedocument.wordprocessingml.document | |
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| dc.format | application/vnd.openxmlformats-officedocument.wordprocessingml.document | |
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| dc.format | application/vnd.openxmlformats-officedocument.wordprocessingml.document | |
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| dc.format | application/vnd.openxmlformats-officedocument.wordprocessingml.document | |
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| dc.format | application/vnd.openxmlformats-officedocument.wordprocessingml.document | |
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| dc.format | application/pdf | |
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| dc.language | spa | |
| dc.rights | openAccess | |
| dc.subject | MANUAL PROCEDIMIENTOS OPERATIVOS | |
| dc.subject | BODEGA CENTRAL | |
| dc.subject | DISTRIBUIDORA PRODUCTOS FARMACÉUTICOS | |
| dc.subject | ISO 9000 | |
| dc.title | Diseño del manual de procedimientos operativos de la bodega central de una distribuidora de productos farmacéuticos y de consumo masivo bajo los lineamientos de ISO 9000 | |
| dc.type | bachelorThesis | |
