| dc.contributor | Dr. Guillermo Miguel Cejudo Ramírez | |
| dc.creator | Campos González, Sergio Alonso | |
| dc.date | 2022-10-06T17:42:26Z | |
| dc.date | 2022-10-06T17:42:26Z | |
| dc.date | 2021 | |
| dc.date.accessioned | 2023-07-21T16:36:46Z | |
| dc.date.available | 2023-07-21T16:36:46Z | |
| dc.identifier | 172975.pdf | |
| dc.identifier | http://hdl.handle.net/11651/5346 | |
| dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/7731908 | |
| dc.description | It is now well-accepted that street-level bureaucrats (SLBs) play a key role as the face of government for the public and that their implementation actions exert immediate, major implications for citizens-clients. An extensive scholarly attention has been devoted to the ways through which SLBs exercise their discretion during direct delivery interactions . However, citizens are traditionally referred to as subjective to the actions of SLBs and referred to as the powerless side of the interaction. To allow a broader perspective on the role citizens play in their encounters with government, this dissertation focuses on citizen agency during street-level implementation and public service delivery. The main research question this thesis tries to answer is: how citizen agency during street-level implementation and public service delivery can be conceptualized, how does policy structure enable it, and what are its effects? To answer this question, I use three papers: one theoretical and two empirical. In the first paper I conduct a systematic literature review to know how literature has studied and defined citizen agency. In the second and third paper I explore the role of policy structure as an enabler of citizen agency, and particularly, the role of interactional structure. I use the empirical case study of Prospera, a conditional cash transfer in Mexico. The second paper contributes to answering my research question by focusing specifically on how the policy structure helps to develop citizen agency. This study fills a gap in the literature because it explains how policy structure contributes to citizen agency beyond individual factors like traditionally has been the case. In the third paper, I focus on repeated interactions between citizens and street-level bureaucrats as a source of citizen agency. Whit this study, I contribute to the literature in two ways: first, by providing a distinction between one-shot and repeated interactions, which the literature has avoided, and stating the possible consequences not only for the interaction but for street-level work in general. Second, by exploring how repeated interactions have implications for the way citizens behave during policy implementation and public service delivery. | |
| dc.format | application/PDF | |
| dc.format | application/pdf | |
| dc.language | eng | |
| dc.publisher | El Autor | |
| dc.rights | Con fundamento en los artículos 21 y 27 de la Ley Federal del Derecho de Autor y como titular de los derechos moral y patrimonial, otorgo de manera gratuita y permanente al Centro de Investigación y Docencia Económicas, A.C. y a su Biblioteca autorización para que fije la obra en cualquier medio, incluido el electrónico, y la divulguen entre sus usuarios, profesores, estudiantes o terceras personas, sin que pueda percibir por tal divulgación una contraprestación. | |
| dc.rights | Creative Commons Reconocimiento-NoComercial-SinObraDerivada 4.0 Internacional CC BY-NC-ND | |
| dc.subject | Bureaucracy. | |
| dc.subject | Public administration. | |
| dc.subject | Civil service -- Officials and employees -- Effect of citizen ship on. | |
| dc.title | Merely policy clients? citizen agency during street-level policy implementation and public service delivery | |
| dc.type | Tesis doctoral | |
| dc.proquest.rights | Yes | |
