dc.creatorLeal do Rosário, Raimundo Ronilson
dc.creatorOlandoski Barboza, Angela
dc.creatorAntunes de Souza, Rosely
dc.creatorCoelho, Antônio Sérgio
dc.date2011-08
dc.date2011
dc.date2022-07-12T14:54:53Z
dc.date.accessioned2023-07-15T07:25:58Z
dc.date.available2023-07-15T07:25:58Z
dc.identifierhttp://sedici.unlp.edu.ar/handle/10915/139344
dc.identifierhttps://40jaiio.sadio.org.ar/sites/default/files/T2011/SIO/930.pdf
dc.identifierissn:1850-2865
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/7480467
dc.descriptionIn this paper a model was developed to solve the shift scheduling problem with application in a Call Center company. This is a complex optimization problem due to the large number of restrictions and requirements. The shift scheduling problem for 5 weeks was divided into two problems: determining shifts for one week; assigning these shifts to employees for a period five weeks. For solving both problems was used Discrete Differential Evolution (EDD). The main objectives are: to optimize the number of telephone operators and the variation between times of arrival of these. The results of the EDD for the first problem were compared with those of a mathematical model of ILP and found that the results are equal to optimal or close to optimal. For the second problem we found the optimal result for the function considered the most important of the function bi-objective.
dc.descriptionSociedad Argentina de Informática e Investigación Operativa
dc.formatapplication/pdf
dc.format78-92
dc.languagept
dc.rightshttp://creativecommons.org/licenses/by-nc-sa/4.0/
dc.rightsCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0)
dc.subjectCiencias Informáticas
dc.subjectDiscrete Differential Evolution
dc.subjectShift scheduling
dc.subjectAssigning
dc.subjectOptimization
dc.titleEvolução Diferencial Discreta para Programação de Turnos de Trabalho
dc.typeObjeto de conferencia
dc.typeObjeto de conferencia


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