Propuesta del sistema de gestión de sostenibilidad basado en la NTS-TS 002 en el EAH Glamping Colombia, Guatavita.

Abstract

The main objective of this work is to propose a Sustainability Management System based on the technical norm NTS-TS 002 Colombian sector in a Glamping. This standard is an instrument that seeks the fulfillment of tourism sustainability services in accommodation and lodging establishments (EAH), in order to provide a service that has the capacity to address an increasingly demanding demand. For this reason, this research project focuses on making a proposal of the sustainability management system for the Glamping Colombia establishment. This new term of "Glamping" is born by the union of two concepts: "glamor" and "camping" that together provides comfort in direct contact with nature. (Cvelic, Milohnic & Cerovic, 2017) Based on this, it is necessary to establish good environmental management practices where managers manage to identify the process system of their EAH and along with this the failures or damage to the environment. For this, in the EAH Glamping Colombia began with a diagnosis where the sustainability requirements that it meets and those that do not were identified, thus giving rise to an action plan where activities are proposed that help improve the quality of the service, taking into account the three environmental, social and economic aspects, finally creating the sustainability management system under the technical sector standard of sustainable tourism NTS-TS 002 which aims at the certification in tourism quality.