Citizen Report Card Surveys : A Note on the Concept and Methodology

dc.creatorWorld Bank
dc.date.accessioned2013-07-26T14:01:26Z
dc.date.accessioned2023-05-23T23:06:18Z
dc.date.available2013-07-26T14:01:26Z
dc.date.available2023-05-23T23:06:18Z
dc.date.created2013-07-26T14:01:26Z
dc.date.issued2004
dc.identifierhttp://hdl.handle.net/123456789/1400
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/6417526
dc.description.abstractThis note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization that make them effective instruments to exact public accountability.
dc.languagees
dc.publisherWorld Bank
dc.relationSocial Development Notes Participation&Civil Engagement;91
dc.subjectEncuesta social
dc.subjectServicios públicos
dc.titleCitizen Report Card Surveys : A Note on the Concept and Methodology
dc.typeTechnical Report


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