Análisis y propuesta de modelo de costo para los servicios tecnológicos que proporciona la Dirección de Tecnologías de Información y Comunicaciones (DTIC) de la Universidad de Cuenca

Abstract

Technology has taken over the world by being present in all areas with the purpose of facilitating daily tasks, the Information and Communication Technologies (ITC) are an example of this, by optimizing the information that is handled and establishing ideal communication channels for users. ICTs have enabled various types of services to be offered through technology, which have been called technology services. Because of this, the incorporation of technology has achieved speed in the satisfaction of services, and in turn manage the process of carrying out each of them. The DIRECTION OF INFORMATION AND COMMUNICATIONS TECHNOLOGIES (DTIC) of the University of Cuenca offers the university community different services, for which, it is necessary to carry out an analysis of the costs incurred. In the present work, the objective was to analyze and propose a cost model for the services provided by the DTIC of the University of Cuenca as a tool for decision making. The results obtained from this research showed the lack of inquiry regarding the cost analysis of the services of our case study, on the other hand, it was possible to develop a cost model that adapts to the different services offered by the DTIC, which will allow them to improve the identification and control of the incidence of costs which in turn will be reflected in an improvement in the management of their resources.