| dc.creator | Arias, María Isabel | |
| dc.creator | Maçada, Antonio Carlos Gastaud | |
| dc.date | 2020-04-21T14:01:15Z | |
| dc.date | 2020-04-21T14:01:15Z | |
| dc.date | 2018-04-04 | |
| dc.date.accessioned | 2023-03-17T14:36:07Z | |
| dc.date.available | 2023-03-17T14:36:07Z | |
| dc.identifier | http://repositoriodigital.uns.edu.ar/handle/123456789/4773 | |
| dc.identifier.uri | https://repositorioslatinoamericanos.uchile.cl/handle/2250/6246707 | |
| dc.description | This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrative view of 48 articles, classified in 28 investigations, which propose competitive models to assess e-Government service quality as a final
dependent variable composed of different independent variables. The relevance of this work relies on an integrative view of these models that hardly existed before in the literature | |
| dc.format | application/pdf | |
| dc.format | 11 págs. | |
| dc.format | application/pdf | |
| dc.language | eng | |
| dc.publisher | National University of Ireland Galway | |
| dc.rights | Atribución – No Comercial – Sin Obra Derivada (BY-NC-ND) No se permite un uso comercial de la obra original ni la generación de obras derivadas. Esta licencia no es una licencia libre, y es la más cercana al derecho de autor tradicional. | |
| dc.rights | https://creativecommons.org/licenses/by-nc-nd/2.5/ | |
| dc.subject | E-government | |
| dc.subject | Digital Government | |
| dc.subject | Public service quality | |
| dc.subject | Servicio público | |
| dc.subject | ICEGOV | |
| dc.title | Digital government for e-government service quality: a literature review | |
