dc.creatorSaura, José Ramón
dc.creatorPalos-Sánchez, Pedro R (1)
dc.creatorRios Martin, Miguel Angel
dc.date.accessioned2018-06-28T09:00:34Z
dc.date.accessioned2023-03-07T19:17:01Z
dc.date.available2018-06-28T09:00:34Z
dc.date.available2023-03-07T19:17:01Z
dc.date.created2018-06-28T09:00:34Z
dc.identifier1660-4601
dc.identifierhttps://reunir.unir.net/handle/123456789/6627
dc.identifierhttps://doi.org/10.3390/ijerph15030553
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5901332
dc.description.abstractThe object of this exploratory study is to identify the positive, neutral and negative environment factors that affect users who visit Spanish hotels in order to help the hotel managers decide how to improve the quality of the services provided. To carry out the research a Sentiment Analysis was initially performed, grouping the sample of tweets (n = 14459) according to the feelings shown and then a textual analysis was used to identify the key environment factors in these feelings using the qualitative analysis software Nvivo (QSR International, Melbourne, Australia). The results of the exploratory study present the key environment factors that affect the users experience when visiting hotels in Spain, such as actions that support local traditions and products, the maintenance of rural areas respecting the local environment and nature, or respecting air quality in the areas where hotels have facilities and offer services. The conclusions of the research can help hotels improve their services and the impact on the environment, as well as improving the visitors experience based on the positive, neutral and negative environment factors which the visitors themselves identified.
dc.languageeng
dc.publisherInternational Journal of Environmental Research and Public Health
dc.relationhttp://www.mdpi.com/1660-4601/15/3/553
dc.rightsopenAccess
dc.subjectenvironment
dc.subjectsentiment analysis
dc.subjectNvivo
dc.subjectTwitter
dc.subjecttextual analysis
dc.subjectJCR
dc.subjectScopus
dc.titleAttitudes Expressed in Online Comments about Environmental Factors in the Tourism Sector: An Exploratory Study
dc.typeArticulo Revista Indexada


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