A method of evaluating online usability research: A case study of the Itaú Bank site

dc.contributorUniversidade Estadual Paulista (UNESP)
dc.date.accessioned2022-04-29T07:12:24Z
dc.date.accessioned2022-12-20T02:24:40Z
dc.date.available2022-04-29T07:12:24Z
dc.date.available2022-12-20T02:24:40Z
dc.date.created2022-04-29T07:12:24Z
dc.date.issued2013-10-25
dc.identifierProceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013, p. 235-239.
dc.identifierhttp://hdl.handle.net/11449/227284
dc.identifier2-s2.0-84886939717
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5407419
dc.description.abstractThrough an assessment of the Itaú Bank website, this paper presents a methodology, based on ISO 9241 (NBR 9241-11:2002), to evaluate the effectiveness and efficiency of and satisfaction with online usability research. The final data were calculated as percentages based on score scale of SUS (ALBERT & TULLIS, 2008). Eight individuals participated in this study. Three were women and five were men, and their average age was 31 years. The results indicate that the interaction with the interface is satisfactory, but its efficacy must be improved. This paper also presents a simple method of measuring the level of performance of the interface. © 2013 IADIS.
dc.languageeng
dc.relationProceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013
dc.sourceScopus
dc.subjectEvaluating
dc.subjectHCI
dc.subjectMethod
dc.subjectUsability
dc.titleA method of evaluating online usability research: A case study of the Itaú Bank site
dc.typeActas de congresos


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