Analysis of variables and indicators for measuring e-government published in scientific literature

Análisis de variables e indicadores para medir el e-gobierno publicados en la literatura científica

dc.creatorPacheco Redondo, Dayanis Esther
dc.creatorGalvis Lista, Ernesto Amaru
dc.creatorGonzález-Zabala, Mayda Patricia
dc.date2017-08-01
dc.date.accessioned2022-12-15T16:04:13Z
dc.date.available2022-12-15T16:04:13Z
dc.identifierhttps://revistas.unimilitar.edu.co/index.php/rcin/article/view/2226
dc.identifier10.18359/rcin.2226
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5355676
dc.descriptionThe development of e-government has been promoted as a strategy to improve: the efficiency and effectiveness of public administration, facilitate the conduct of proceedings, saving time and money, increase transparency, close the government with the different actors, and seek greater participation in decision making. Given the importance of e-government has for several countries, including Colombia, it is important to analyze what aspects are considered, by the academic and scientific community, for measuring and monitoring its development. In that sense, the purpose of this article is to present the analysis of variables and indicators published in the scientific literature in the period of 2004-2014 to measure the e-government. In addition, a scientometric analysis was performed for the literature published in 2015 and 2016. To identify the documents to analyze a systematic literature review was conducted. Subsequently the variables and the indicators were classified and analyzed. The results show the interest in measuring aspects of the services offered on the e-government and the use of standards for the development of portals. In addition, the characterization of users was identified as an important aspect in the measurement process. The results can become a starting point for building measurement systems of e-government.en-US
dc.descriptionEl desarrollo del e-gobierno ha sido promovido como estrategia para mejorar la eficiencia y eficacia de la gestión pública, facilitar la realización de trámites ante las entidades del Estado, ahorrar tiempo y dinero, aumentar la transparencia, acercar al Gobierno a los diferentes actores, así como buscar una mayor participación en la toma de las decisiones. Dada la importancia que el e-gobierno tiene para varios países, incluida Colombia, es importante analizar qué aspectos son considerados, por la comunidad académica y científica, para su medición y seguimiento. En ese sentido, el propósito de este artículo es presentar el resultado del análisis de variables e indicadores propuestos en la literatura científica en el periodo de 2004 a 2014 para medir el gobierno electrónico. Además, se realizó un análisis cientométrico para la literatura publicada en 2015 y 2016. Para identificar los documentos por analizar se realizó una revisión sistemática de literatura. Posteriormente, las variables y los indicadores fueron clasificados y analizados. Los resultados obtenidos evidencian el interés en medir aspectos relacionados con los servicios ofertados en el e-gobierno y el uso de estándares para el desarrollo de los portales, así como en medir aspectos relacionados con la caracterización de usuarios. Los resultados obtenidos pueden constituirse en un punto de partida para la construcción de sistemas de medición del e-gobierno.es-ES
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dc.languagespa
dc.publisherUniversidad Militar Nueva Granadaes-ES
dc.relationhttps://revistas.unimilitar.edu.co/index.php/rcin/article/view/2226/2494
dc.relationhttps://revistas.unimilitar.edu.co/index.php/rcin/article/view/2226/2663
dc.relationhttps://revistas.unimilitar.edu.co/index.php/rcin/article/view/2226/3127
dc.relationhttps://revistas.unimilitar.edu.co/index.php/rcin/article/view/2226/3128
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dc.rightsDerechos de autor 2017 Ciencia e Ingeniería Neogranadinaes-ES
dc.rightshttps://creativecommons.org/licenses/by-nc-nd/4.0es-ES
dc.sourceCiencia e Ingenieria Neogranadina; Vol. 27 No. 2 (2017); 83-107en-US
dc.sourceCiencia e Ingeniería Neogranadina; Vol. 27 Núm. 2 (2017); 83-107es-ES
dc.sourceCiencia e Ingeniería Neogranadina; v. 27 n. 2 (2017); 83-107pt-BR
dc.source1909-7735
dc.source0124-8170
dc.subjecte-governmenten-US
dc.subjectevaluationen-US
dc.subjectprocessesen-US
dc.subjectindicatorsen-US
dc.subjectvariablesen-US
dc.subjecte-gobiernoes-ES
dc.subjectevaluaciónes-ES
dc.subjectprocesoses-ES
dc.subjectindicadoreses-ES
dc.subjectvariableses-ES
dc.titleAnalysis of variables and indicators for measuring e-government published in scientific literatureen-US
dc.titleAnálisis de variables e indicadores para medir el e-gobierno publicados en la literatura científicaes-ES
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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