A importância do BPM e sua integração com a área da tecnologia da informação

Abstract

The area of Information Technology (IT) is showing more and more importance to the organization. Formerly it was seen as a support area and today it is part of the organization's strategy and its interdependence with the other areas generated the need for integration between business processes and services. Organizations are currently unable to perform this integration because of their organizational model, thus creating a mismatch between areas and affecting the entire product or service life cycle. The purpose of this paper is to demonstrate the importance of Business Process Management (BPM) together with Service-oriented architecture (SOA) as complementary methodologies that, together, generate a valuable synergy and competitive advantage for organizations. In order to reach the proposed objectives, this monograph was developed from a bibliographical review of scientific articles with emphasis on the topic of business process management and its integration with the SOA. Based on a process-oriented system and breaking the paradigm of the departmental model, the gains are visible after its implementation, optimizing and reducing operational time, bottlenecks between areas and operational cost, as well as adding value to the client.