Mapeamento dos processos de uma construtora de pequeno porte através de um estudo de caso

Abstract

The process mapping is a tool that allows a better visibility and understanding of the activities performed by the company. Conducting a mapping enables the analysis of processes, the identifying of gaps and proposal improvements, obtaining as a result, an increase in competitiveness. In this context, a case study was performed, where the processes of a small construction company were mapped. This company operates in the public works of sanitation in the city of Curitiba / PR. To draw the sequence of activities performed by the builder was used the BPMN modeling language. From the mapping was made a critical analysis of the actual flow, using the method risk analysis, FMEA, for improvements proposals.