Estudo de adesão à governança de tecnologia de informação (TI) em pequenas e médias empresas

Abstract

Entrepreneurs and administrators of Small and Medium Enterprises (SMEs), have difficulties in understanding that IT is a resource that aggregates qualities and solutions for the business. Through an exploratory-descriptive research, was identified facilitator factors (ITIL, COBIT and conversational skills) and intervenients (knowledge, financial, strategic, operational and social) that can influence organizations in the adoption of IT governance mechanisms. After analysis, the facilitating and intervening factors were grouped and allowed the production of an arrangement matrix proposed as a guidance method in the implementation of IT governance.