dc.contributorPontes, Joseane
dc.contributorMatos, Eloiza Aparecida Silva Avila de
dc.contributorFrancisco, Antonio Carlos de
dc.contributorPontes, Joseane
dc.creatorBraga, Ana Carolina
dc.date.accessioned2020-11-26T12:16:35Z
dc.date.accessioned2022-12-06T14:45:27Z
dc.date.available2020-11-26T12:16:35Z
dc.date.available2022-12-06T14:45:27Z
dc.date.created2020-11-26T12:16:35Z
dc.date.issued2012-12-15
dc.identifierBRAGA, Ana Carolina. Relação da gestão do conhecimento e gestão da qualidade através da melhoria contínua na prestação de serviços em uma empresa de transporte público. 2012. 73 f. Trabalho de Conclusão de Curso (Especialização) - Universidade Tecnológica Federal do Paraná, Ponta Grossa, 2012.
dc.identifierhttp://repositorio.utfpr.edu.br/jspui/handle/1/23416
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5255266
dc.description.abstractThroughout human history, many transformations have occurred. The knowledge that human beings and organizations that possess are their true competitive differentiator. Knowledge management and its practices are in evidence in the business, but the knowledge era we experience is not the reality in practice for a large number of companies. For them, quality management, is an alternative to improve their standards of organizational performance. The issue, therefore this research is linked to the Knowledge Management Quality Management for continuous improvement, and the overall goal was to establish the relationship of Quality Management and Knowledge Management through continuous improvement to service providers. Aiming to share information and knowledge in an innovative environment, we identified the interface between the elements of Quality Management and Knowledge Management, which tools of quality management that promote the sharing of information and knowledge, practices characterized for Process Quality Management. The current global scenario requires that the processes undertaken by firms occur at levels of excellence and the ongoing quest for continuous improvement. Relating the proposed theme of the work, were verified by theoretical concepts faced in implementing FMEA tool, thus concluding, through a case study in a public transport company, managing the relationship so there is continuous improvement in service delivery.
dc.publisherUniversidade Tecnológica Federal do Paraná
dc.publisherPonta Grossa
dc.publisherBrasil
dc.publisherGestão Industrial: Conhecimento e Inovação
dc.publisherUTFPR
dc.rightsopenAccess
dc.subjectGestão da qualidade total
dc.subjectGestão do conhecimento
dc.subjectTransporte urbano
dc.subjectTotal quality management
dc.subjectKnowledge management
dc.subjectUrban transportation
dc.titleRelação da gestão do conhecimento e gestão da qualidade através da melhoria contínua na prestação de serviços em uma empresa de transporte público
dc.typespecializationThesis


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