Impacto da qualidade da informação no trabalho individual: análise do uso de um sistema de informação na administração pública

Abstract

The information provided by information systems are key resources for an organization and are used by users who have individual characteristics, they present particular needs and behaviors and interact with the information system expect different results. Thus, evaluating the impact of information quality in the organization, according to the individual characteristics of users, we obtain the result of the impact work. The performance of information systems at the organizational context is influenced by the impact at work on an individual basis. In this context, research related to information technology adoption seek to understand the acceptance of information technology by individuals. One of the most referenced in the literature to verify the acceptance of the technology and the use of information technology in the context of organizations is the Technology Acceptance Model (TAM) which provides human behavior models in the use of technology, through the use of analysis and ease of use of information perceived by individuals systems. The purpose of an information system is to provide information. The successful use of information systems is related to aspects such as the quality of information, characteristics of individuals and Individual Impact. In this study, through the analysis of structural equations, data collected from users of the system Concession Daily and Cheap (SCDP) that is used by the Federal Technological University of Paraná (UTFPR), the aim is therefore to analyze the quality of information and individual impacts are influenced by individual characteristics in the perception of users of the system Concession Daily and Cheap in the Federal Technological University of Paraná. The study is descriptive, the constructs are known and used previously validated, however, the arrangement of these constructs and the use of the antecedent variables which can influence the perceived quality information and the individual impact is the difference in research. The research unit is the public servant who works in UTFPR and uses the SCDP system to carry out their work. Social research survey by means of electronic self-administered questionnaire was performed. The results confirmed the influence of the quality of information on the individual impact, and show that individual characteristics influence the perception of information quality and individual impact on the use of the SCDP in UTFPR. As demonstrated that the information obtained from the SCDP meet the dimensions of information quality.