The factor of public service organizations (the study of service quality)

dc.creatorAmir Mahmud, Firdaus, Dwi Oktisari,
dc.date2019-08-13
dc.date.accessioned2022-11-05T02:13:31Z
dc.date.available2022-11-05T02:13:31Z
dc.identifierhttps://produccioncientificaluz.org/index.php/opcion/article/view/24776
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5140530
dc.descriptionThis study identified factors affecting public services organization which contribute to the highest and lowest on public services. This study used a quantitative design explanatory survey to explain the causal relationship between the variables through hypothesis testing. The results of the organizational factors affect the quality of public services, where the organizational factor of all valid indicator, the most dominant indicator in measuring organizational factors are indicators, procedures, policies and division of labor. In conclusion, the tasks specialization needs to be improved in order to upgrade organizational performance as well as the skills, duties and responsibilities each employee.es-ES
dc.formatapplication/pdf
dc.languagespa
dc.publisherUniversidad del Zuliaes-ES
dc.relationhttps://produccioncientificaluz.org/index.php/opcion/article/view/24776/25293
dc.rightsDerechos de autor 2019 Opciónes-ES
dc.sourceOpción; Vol. 35 (2019): Edición Especial Nro. 21; 1345-1358es-ES
dc.source2477-9385
dc.source1012-1587
dc.subjectPublices-ES
dc.subjectServicees-ES
dc.subjectOrganizationses-ES
dc.subjectPalembanges-ES
dc.titleThe factor of public service organizations (the study of service quality)es-ES
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typeArtículo revisado por pareses-ES


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