dc.creatorSilva, João Victor Rodrigues
dc.creatorMartins, Ricardo Silveira
dc.date2014-12-26
dc.date.accessioned2022-11-04T02:53:13Z
dc.date.available2022-11-04T02:53:13Z
dc.identifierhttps://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/41517
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/5072044
dc.descriptionThis study aims to clarify the performance attributes of logistical service that retailers identify as more relevant to their suppliers’ distribution process in urban areas. And, this task was performed using the Stated Preference Technique, a tool not so widespread among operations management researchers. The research focused the small retail food stores in Belo Horizonte, Brazil, considering the complexity involved in the delivery of perishable and fragile foods. As result, the technique show us the relative importance of the attributes related to the service level, highlighting the high degree of relevance achieved by the attributes that define the service level. This means that gaps in services are not easily shadowed by compensatory practices of stock build-up, which are financially very burdensome or unviable in terms of storage area. This kind of approach may call attention to opportunities of improving buyer-supplier relationships and the management of these processes, as well as public issues.DOI: 10.12660/joscmv7n2p26-36URL: http://dx.doi.org/10.12660/joscmv7n2p26-36en-US
dc.formatapplication/pdf
dc.languageeng
dc.publisherFGV EAESPen-US
dc.relationhttps://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/41517/40300
dc.rightsCopyright (c) 2014 Journal of Operations and Supply Chain Managementpt-BR
dc.sourceJournal of Operations and Supply Chain Management; Vol. 7 No. 2 (2014): July - December; 26-36en-US
dc.sourceJournal of Operations and Supply Chain Management; v. 7 n. 2 (2014): July - December; 26-36pt-BR
dc.source1984-3046
dc.subjectSmall retaileren-US
dc.subjectUrban distributionen-US
dc.subjectSupply performanceen-US
dc.subjectStockouten-US
dc.titleOperations in the context of urban mobility: Evaluating the Performance of the Deliveries to Small Retailersen-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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