Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

dc.creatorChanco, Cristhian
dc.creatorMoquillaza, Arturo
dc.creatorPaz, Freddy
dc.date.accessioned2019-08-12T21:01:11Z
dc.date.accessioned2022-10-25T20:14:11Z
dc.date.available2019-08-12T21:01:11Z
dc.date.available2022-10-25T20:14:11Z
dc.date.created2019-08-12T21:01:11Z
dc.date.issued2019-07
dc.identifier10.1007/978-3-030-23535-2_1
dc.identifier978-303023534-5
dc.identifier0302-9743
dc.identifierLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
dc.identifierhttps://repositorio.usil.edu.pe/handle/usil/9109
dc.identifierhttp://dx.doi.org/10.1007/978-3-030-23535-2_1
dc.identifier.urihttps://repositorioslatinoamericanos.uchile.cl/handle/2250/4805615
dc.description.abstractATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
dc.languagespa
dc.publisherSpringer Verlag
dc.relationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
dc.rightshttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rightsinfo:eu-repo/semantics/embargoedAccess
dc.sourceUniversidad San Ignacio de Loyola
dc.sourceRepositorio Institucional - USIL
dc.subjectAutomatic teller machines
dc.subjectHeuristic methods
dc.subjectUsability engineering
dc.subjectUser centered design
dc.subjectATM systems
dc.subjectEase-of-use
dc.titleDevelopment and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
dc.typeinfo:eu-repo/semantics/article


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