Sistemas de información: influencia en procesos operativos y toma de decisiones.

Abstract

The purpose of the research was to determine the degree of influence of a business information system within the processes and relationships with customers, through the study of the steps taken and their results, for continuous improvement and organizational development. For a suitable development, a documentary and descriptive methodology was used, executing a bibliographic review and analysis of the information collected. Among the representative findings, it was found that the incidence of an information system in a company will depend to a large extent on the management, storage and correct distribution of the information; on the other hand, the collaboration and importance that collaborators give to the system is also necessary, since the best computers, the most sophisticated and modern ones, the best programs, the best networks, can exist, but if these are not used correctly will contribute to the satisfaction of needs. It was considered by the aforementioned that the relationship between the use of a management information system and the achievement of goals is narrow, since the SI helps through the data provided to the decision-making process, which are on track to be able to fulfill each objective that the organization has.