Las tecnologías de la información y comunicación orientadas a la calidad del servicio en la gestión empresarial: una revisión sistemática

Abstract

A systematic review of the information on different information and communication technologies and prototypes was carried out, systems that contribute to improving the quality of services for business management. The problem is the lack of information and communication technologies aimed at the quality of service in business management that improve and reduce the disagreements that occur in the management of organizations and the deficit of the service obtained by the final user. Therefore, the deductive method and exploratory research were used to analyze the information. The result obtained was a mixed conceptual model of service quality approach and information and communication technologies, a business management.