bachelorThesis
Propuesta de la mejora de la calidad del servicio en los Laboratorios de la Carrera de Ingeniería Automotriz (LCIA) de la UPS Sede Cuenca basado en la norma ISO/TS 16949:2009
Autor
Benavidez Méndez, Gerardo Iván
Lojano Llivichuzhca, Julio Cesar
Institución
Resumen
The present project was realized in the laboratories of the CIA with purpose of improve the service provided to the client, based on an ISO standard. An implementation proposal has been developed through a quality manual that contains processes that are optimized and meets the requirements of the standard.