| dc.description.abstract | The public transport industry of people is mostly governed by practical empirical
knowledge in decision making where numerical values are not usually considered in
the maintenance of the units, ignoring them and being carried away by the experience,
this is why a new knowledge and update scheme is opened where engineering takes
an important role in decision making and orientation of the strategies to achieve the
objectives set by the companies, and thus guarantee better services.
This project sets a precedent in Industrial Maintenance Engineering given that it allows
to open a path in this industry by proposing a statistical study that allows analyzing
large volumes of information to make better decisions, as well as a better application
of preventive maintenance plans and thus offer better quality services for users, at a
general level no study of this nature has been conducted in any company at national
and international level, however it allows to guide future companies on the same north
and at the same time initial parameters are set to be able to compare with other
companies, establishing real and tangible goals.
These values found in the company would lose merit if they stop calculating, which is
why the project includes an Balanced Scorecard that, thanks to the initial data obtained
in the statistical study, establishes optimal operating goals. of the indicators used to
evaluate the application of the Management Model of the Maintenance Department in
the company. | |
