Estresse e seus fatores desencadeantes em profissionais de saúde que trabalham em serviços de emergência médica

Abstract

Objective: The objective is to analyze the factors that trigger work stress in health professionals who work in emergency medical services. Method: Systematic review of literature using the Lilacs and MedLine databases to search for scientific articles. We included cross-sectional or longitudinal studies in English, Portuguese and Spanish that aimed to evaluate stress levels in health professionals working in emergency medical services. Results: Nine transversal and two longitudinal articles were included. As a result, in emergency medical services, passive work predominates, which is associated with low demand and low control over the work process. In addition, a series of environmental factors (poor working conditions, management activities and conflicting interpersonal relationships) and personal factors (stable union and shorter service time) are associated with work stress. Conclusion: Several factors are associated with work stress; however, several are open to intervention. Thus, there is a need for policies to improve the work environment and the empowerment of the health professional working in emergency medical services.