Documentação de requisitos e compartilhamento do conhecimento: uma proposta a partir de um estudo etnográfico

Abstract

The requirements documentation establishes a communication between all those involved and levels their knowledge about the project. In this sense, documentation reveals itself as a specific asset to transfer and share knowledge, bringing with it all the challenges linked to this task. Looking at the context of the difficulties in preparing the documentation requirements and the activity of transfer and share knowledge analysts requirements was drawn up an organizational ethnographic study closer to understanding how a software factory deals with this issue. This study is based on the problem of documentation that is inefficient or insufficient impacting on knowledge sharing and learning requirements for those involved. The objective is to investigate in literature and industry (with an applied study) what are the challenges that impact the creation and maintenance of the requirements documentation, as well as to identify the informational needs of the target public of the documentation. The methodology was adapted ethnographic process consists of the following steps: observation teams requirements, interviews (with analysts requirements, team leaders and steering systems) and analysis of material. At the end of this process the collected results are interpreted and organized in a step called triangulation and then grouped into the categories: knowledge sharing, documentation, agile methodologies and consultation to the target audience. After surveying these challenges, two surveys were applied to documentation audiences to understand their informational needs. The results, as well as collecting and analyzing real challenges a Brazilian software factory, research has suggested possible solutions with application resulting practices of knowledge management and agile methodologies and also revealed the informational needs of the target audience of the documentation. The contributions of this work are: the adaptation of the ethnographic process that can be used in other software factories in order to identify challenges and surveys that can be reapplied periodically by the software factory studied to see if there was a change in requirements or other factories wish to identify the informational need of the target audience for the documentation.