Gestão estratégica de pessoas: proposta de um modelo de gestão estratégica de pessoas por competências para carreira de servidores técnico-administrativos em educação da UFRN

Abstract

People Management represents a challenging area for public managers. In recent years, the scenario of political instability within the scope of the Federal Government and the fiscal crisis, has made its management increasingly complex. This scenario has led public organizations to seek managerial alternatives to increase their capacity to respond to the demands of society at the same time that they have suffered from budgetary restrictions and the reduction of the staff. In this sense, in order to present appropriate management solutions to the problems identified in the diagnosis of this intervention project, this work aims to propose a strategic alignment in the UFRN People Management Policy, based on the adoption of a strategic people management model for competences for the Technical-Administrative Career in Education, using the methodology of Design Science Research. This proposal is based on the diagnosis of the problem situation, elaborated from the realization of a research characterized as applied, descriptive and qualitative, which used the case study with strategy, through the documental and bibliographic procedure. For its conduction, the following DSR steps were followed: choosing the field problem to be solved; systematic review; research syntheses; design propositions; development test. The use of this method provided a closer connection between the researcher and the researched environment, favoring the construction of a model in line with the institution's particularities. In addition, it enabled the construction of an artifact, based on generalizable knowledge to a class of problems, allowing the knowledge generated to solve the problems worked on in this project, to be reapplied in the solution of the other problems of that class. Furthermore, the model proposed in this work may be replicated to other public institutions, in particular to Federal Institutions of Higher Education, observing the peculiarities of each institution. It is expected that the proposal, when implemented by UFRN, may represent an administrative innovation in directing People Management processes, such as: Workforce Planning; Developing people; Performance evaluation; Provision of Positions, among others.