| dc.description.abstract | The current public administration is developed in an attempt to achieve methods and tools
capable of assisting in effective decision making and results that imply better performance. In
this perspective, the Management by processes is a methodology that guides the administration
of the activities developed in the organizational processes with a view to the improvement,
quality and agility of its operations, possessing great adaptability to the public institutions. This
research aims to develop an intervention project in the purchasing sector of the Federal Institute
of Education, Science and Technology of Sergipe - Campus Aracaju, with the purpose of
strengthening the procurement procedure of this campus, and, consequently, of the public
administration. In order to subsidize the work, a continuous improvement tool called PDCA
Cycle (Plan: Plan, Do: Do, Check: Check and Action: Act) was used, whose mains objective is
continuous organizational development, being pointed out by the literature as an instrument of
easy application in several works. The research was classified as applied, exploratory,
descriptive, bibliographical, documentary and case study, being performed the diagnosis of the
procurement procedures of this campus, through a questionnaire script to obtain data from the
team that operates the referred processes. With the application of the questionnaire emerged
several imbroglios and the perception of necessity of the process managements on campus.
Changes were proposed in the competencies of the actors, routines and deadlines of IN 01/2018,
as well as the integration of the three preliminary activities of the campus procurement
processes to this created design. The confrontation between the current and proposed scenarios
resulted in the elimination of twenty-four activities that did not add value to the IFS-Campus
Aracaju procurement processes, as well as a redefinition of the purpose of sixteen other
activities. In the interview, complex obstacles were harvested that jeopardized the agility,
efficiency and better performance of the processes, highlighting the scarcity of human, physical
and budgetary resources, suggesting improvements proposals, in general, for each of them. The
research was conclusive regarding the positive functionality of the use of the PDCA Cycle as a
guiding methodology for the solution of institutional obstacles related to Process Management. | |
