Sistema de Gestão da Manutenção de Ativos: desenvolvimento de Método de Implantação em uma Universidade Pública

Abstract

The improvement of organizations and their management systems has generated several standardizations and optimization processes all over the world, and maintenance management follows this trend. The study and application of a maintenance management system is necessary to enhance the asset management in a company or public institution, utilizing management tools such as key performance indicators (KPIs) and a computerized maintenance management system (CMMS). Considering that scenario, this dissertation has as its objective identifying good practices and developing methods to implement a Maintenance Management System (MMS) in a Brazilian federal university. When using the proposed methods to implement the MMS, the best techniques in the asset and facilities management areas were studied and applied. The action research methodology was used to evaluate the management model proposal during the implementation process. The results of the proposed applied procedures established new operational conditions in the organization, through the structured registry of the institution’s assets, the utilization of new performance indicators, the creation of preventive maintenance plans, the improvement of the maintenance work orders’ work flow and the conception of a specific software for maintenance management. The study provided the development and application of a robust management system, and its future replication in other organizations is expected.