masterThesis
Estrutura e desempenho organizacional: uma análise na Universidade Federal do Rio Grande do Norte
Fecha
2014-11-24Registro en:
FERNANDES, Leandro Trigueiro. Estrutura e desempenho organizacional: uma análise na Universidade Federal do Rio Grande do Norte. 2014. 130f. Dissertação (Mestrado em Administração) - Centro de Ciências Sociais Aplicadas, Universidade Federal do Rio Grande do Norte, Natal, 2014.
Autor
Fernandes, Leandro Trigueiro
Resumen
This research analyses the components of the organizational structure of the UFRN (Rio Grande do
Norte Federal University) and to what extent they affect organizational performance. The study,
classified as exploratory and descriptive, was conducted in two phases. The first phase consists of a
pilot test to refine the research instrument and to identify the latent components of the organizational
structure, and the second to characterize these components and thereby establish relationships with
organizational performance. In the first phase, the research was conducted in 20 UFRN organizational
units with the participation of 84 employees between technical-administrative and teachers, after
considering missing values and outliers, while the second phase occurred in two stages: one
conducted with 279 valid cases, consisting of technical-administrative and teachers of 37 UFRN units,
and another with 112 managers of the institution in the 49 units identified in this research. The
instrument adopted in the first phase was composed of 36 indicators of organizational structure, with
six extracted and adapted from the instrument developed by Medeiros (2003) and 30 prepared based
on the literature review, from Mintzberg (2012), Hall (1984), Vasconcellos and Hemsley (1997) and
Seiffert and Costa (2007) and 7 performance indicators adapted from Fleury and Mills (2006), Vieira
and Vieira (2003) and Kaplan and Norton (1997) from the self-assessment instrument in use by the
university. In this stage the data were analyzed using the techniques of factor analysis and reliability
analysis by means of Cronbach’s alpha, aiming to extract the factors representing the components of
the organizational structure. In step 1 of the second phase, the instrument, refined and reduced in the
previous phase, with 24 variables of organizational structure and 6 for performance was used, while in
step 2, a semi-structured interview guide with questions, organized into nine organizational structure
elements, was adopted aiming to gather information to understand the relationship of structure to
performance of the UFRN. The techniques used in the second phase, as a whole, were factor analysis
and reliability analysis to characterize the components extracted in the previous phase and to validate
the performance variables and correlation analysis, regression and content analysis to establish and
understand the relationship between structure and performance. The results showed, in the two
stages, six latent components of organizational structure in the context under study: training and
internalization, communication, hierarchy, decentralization, formalization and departmentalization -
with high levels of Cronbach's alpha indexes - which can thereby be characterized as components of
UFRN structure. Six performance indicators were validated in this study, showing them as efficient
and highly reliable. Finally, it was found that the formalization, communication, decentralization,
training and internalization components positively affect UFRN performance, while departmentalization
has an adverse affect and hierarchy did not show a significant relationship. The results achieved in
this work are important in future studies to support the development of a model structure that
represents the specifics of the university