Auditoria de inteligência: aplicação no Serviço de Informação sobre Medicamentos do Hospital Universitário Onofre Lopes

Abstract

Drug information centers and services in a hospital setting are specialized units that aim to provide objective, relevant and updated information to meet the demands of the institution and health care professionals. This study aimed to audit the Drug Information Service inserted at Hospital Universitário Onofre Lopes, regarding its contribution to the practice of health care in the hospital community. To this end, the intelligence audit method proposed by Carvalho (2010) was applied, since it allows a holistic approach to all the elements necessary for the planning and evaluation of information units. It is a study of applied nature, with descriptive purpose and qualitative and quantitative approach. The scope of the audit was defined from the perspective of the organization, while the aspects to be audited were related to the following components: actors; processes; information resources; and technologies. A situational analysis was performed using benchmarking to compare similar services in terms of structure and activities, which made it possible to identify the unit's strengths and weaknesses. The analysis of the information flow provided to users was performed based on documentary research and observation guided by the information flow model proposed by Beal (2008). It was verified the behavior of search and use of information about medicines of health professionals (physicians, nurses and pharmacists) and their perception about the audited unit, using the questionnaire as an instrument for data collection. In general, the finding of the facts identified in the audit supported the preparation of the guide for the implementation of recommendations for improvements aimed at improving the service and its adequacy and adaptation to changes in the institution, the environment and the users it is intended to serve.