Perfil de solicitações de informação do serviço de informação sobre medicamentos de um hospital de Caicó-RN

Abstract

Drug Information Centers / Services play a key role in solving concrete drug use problems by providing up-to-date and reliable information. The objective of this study was to evaluate the information requests of the Drug Information Service of the Seridó Hospital in Caicó-RN. This is an observational study conducted from March to October 2019, the study variables were thematic of the requested information, type of requestor, priority (urgent and normal), means used for request, research sources consulted for response and medicines involved. Over eight months, the Service received 28 requests, resulting in an average of 3,5 requests/month, of which 53.57% were professionals working in the service with a prevalence of 42.86% of the nursing technician. The most discussed theme was medication preparation / administration (39.29%). The most requested means of communication was personally with 96.43%, the electronic databases were the most used sources to answer requests (47.83%) and the urgent priority represented 71.43%. The analysis of the period data allowed to verify the profile of the requests fulfilled in the first months of the information service. Thus, it is remarkable that the service has been achieving its main objective of promoting the safe and rational use of medicines, reflecting its social role to the population.