An operational support approach for Mining Unstructured Business Processes

dc.creatorLamghari, Zineb
dc.creatorRadgui, Maryam
dc.creatorSaidi, Rajaa
dc.creatorRahmani, Moulay Driss
dc.date2021-01-19
dc.date.accessioned2022-10-04T22:27:44Z
dc.date.available2022-10-04T22:27:44Z
dc.identifierhttps://seer.ufrgs.br/index.php/rita/article/view/RITA_28_NR1_22
dc.identifier.urihttp://repositorioslatinoamericanos.uchile.cl/handle/2250/3870432
dc.descriptionThe refined process mining framework contains a set of activities that use extracted information from event logs, discovered models and normative ones. Among these activities, we find those dealing with running events in a Structured Business Process (SBP) context, which are the Detect, the Predict and the Recommend activities. These three activities are nominated as an operational support system that aims at detecting deviations, predicting events and recommending actions. In this regard, operational support systems perform well on SBP while, it stills a challenging task for an Unstructured Business Process (UBP). This puts forward the difficulty of predicting events and recommending actions for UBP, because of its complex structure. In this context, simplification and structuring operations must be applied. Therefore, the intervention of other process mining activities is required for business process simplification and structuring. To this end, we present an operational support approach dealing with UBP, using the refined process mining framework activities.en-US
dc.formatapplication/pdf
dc.languageeng
dc.publisherInstituto de Informática - Universidade Federal do Rio Grande do Sulen-US
dc.relationhttps://seer.ufrgs.br/index.php/rita/article/view/RITA_28_NR1_22/pdf
dc.rightsCopyright (c) 2021 Zineb Lamghari, Maryam Radgui, Rajaa Saidi, Moulay Driss Rahmanipt-BR
dc.sourceRevista de Informática Teórica e Aplicada; Vol. 28 No. 1 (2021); 22-38en-US
dc.sourceRevista de Informática Teórica e Aplicada; v. 28 n. 1 (2021); 22-38pt-BR
dc.source2175-2745
dc.source0103-4308
dc.subjectProcess Miningen-US
dc.subjectOperational supporten-US
dc.subjectUnstructured Business Processesen-US
dc.subjectStructured Business Processen-US
dc.subjectSpaghetti process modelen-US
dc.subjectLasagna process modelen-US
dc.subjectStructuring techniquesen-US
dc.subjectHeuristics Mineren-US
dc.subjectBPMNen-US
dc.titleAn operational support approach for Mining Unstructured Business Processesen-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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