A organização do trabalho, a carga de trabalho e o dimensionamento de pessoal de enfermagem em ambulatórios de quimioterapia em Minas Gerais.

Abstract

VIEIRA DELFIM, L.V. Work organization, workload and nursing staff dimensioning in chemotherapy outpatient clinics in Minas Gerais. 2021. 118 f. Dissertation (Master in Nursing) – School of Nursing, Federal University of Minas Gerais, Belo Horizonte, 2021. Introduction: Chemotherapy treatment at the outpatient level is a challenge because cancer is a public health problem in Brazil and worldwide that has grown in number and complexity. In this context, nursing stands out, not only for the number of professionals but also for their capacity to manage both the unit and the patient care path. However, it is up to the nurse, the technical manager, to ensure adequate professionals to provide safe and quality care. This management of human resources begins with the quantitative-qualitative prediction of professionals and continues with the continuous evaluation of the team's workload to adjust the quantity according to demand. However, this staff dimensioning constitutes a challenge for the nurse manager, as it impacts both the quality and costs of care. It is noteworthy that in outpatient units, there is a lack of scientific evidence, legislation, and recommendations for guiding the decision making about nursing staffing requirements. Objective: To analyze the organization of work and the methods of measuring workload and nursing staffing used in chemotherapy outpatient clinics in Minas Gerais. Method: Descriptive research with a quantitative approach, developed with 20 nurse managers of oncology outpatient clinics in Minas Gerais. Data were collected using an online survey form composed of the TCLE and 54 questions concerning the respondents' profile, services and work organization, and staff dimensioning. Data were submitted to descriptive statistical and correlational analysis, using IBM SPSS software version 23. Researchers followed the ethical requirements for the development of the project, which was approved by COEP UFMG. Results: 75% of the nurses had more than 6 years of experience in the outpatient oncology unit, and 75% characterized outpatient oncology as high complexity. 60% of the outpatient clinics are located in the metropolitan region of Belo Horizonte, being 40% in oncology clinics. 55% of the services do not have a certificate/accreditation. The median number of nursing professionals is 5.5, and of technicians is 3. Regarding the structural profile, the number of beds/seats for chemotherapy infusion was concentrated in units ranging from 10 to 30, while the number of patients/days attended by the outpatient clinics was 10 up to 100. 50% work from Monday to Friday from 07:00 to 19:00. All participants know Resolutions ANVISA No. 220/2004 and Cofen No. 569/2018, while 90% know Cofen No. 543/2017 and 55% said they know the Functional Site method. However, only 10% reported receiving training on team sizing. 55% of nurses reported not using any instrument to size a team. 65% of the nurses do not use any tool to monitor workload. It is noteworthy that 66.7% considered the staff adequate, and 65% felt safe to size. Conclusion: The organization of nursing work and the operational reality outpatient clinics studied are heterogeneous but demonstrate weaknesses in the nurses' domain regarding workload monitoring and staff requirements. The study results constitute an important alert to the need for improvements of this skill in these nurse groups to establish enhancements in organising the work and monitoring workload staff requirements to guarantee the quality and safety of nursing care.