Artigo de Periódico
Experiência turística em museus: percepções de gestores e visitantes
Fecha
2016Registro en:
10.18089/tms.2016.12212
2182-8466
Autor
Marlusa Desevilha Gosling
João Albino Silva
Júlio Mendes
Mariana de Freitas Coelho
Italo Brener de Carvalho
Institución
Resumen
The purpose of this paper is to comprehend differences between museum’s managers perceptions and visitors’ experience. The
methodology is qualitative and exploratory comprising three different perspectives: museum’s managers’ directives, visitors’ general opinion (pre experience) and visitors’ post experience. Data were collected through interviews with all the three groups at Belo Horizonte, Minas Gerais, Brazil. Results show that there are incongruences between managers and visitors’ view. Some interviewees highlighted their lack of interest in visiting museums and others affirmed their visit was conditioned to social influence and curiosity. Managers highlighted distinct aspects of museums’ experience: interactivity, visitors’ independence and events schedule. The
authors acknowledge the financial support given by Fapemig and Capes.