Modelo de gestión por procesos en logística aplicado a empresas pequeñas de Medellín

Abstract

This article presents the results of an undergraduate thesis, which was carried out at the School of Engineering of Antioquia with the objective to propose a management model which determines the benefits that can be realized through the implementation of business process management in logistical processes within small companies in Medellin. In order to achieve this, a survey and a maturity matrix of the logistical processes, a result of the theoretical study and interaction with experts, was designed and implemented. The analysis of the obtained results indicates that the small companies which participated in the survey, have inaccuracies in their knowledge of process management. However, they perform activities that are related to the management of logistical processes in order to achieve excellent customer satisfaction and thus aim to obtain the necessary income that allows the survival in the market.