Diagnóstico organizacional y formulación Propuestas de gestión administrativa Cámara de comercio de Pamplona

Abstract

This manuscript includes the development and analysis of the following areas: administrative, operational and commercial; in order to get a comprehensive assessment of the entity: Cámara de Comercio de Pamplona, with a high certainty to formulate action plans and timely response to the solution of the problem identified and achieved the objectives. The report starts with an analysis of the administrative process, business environment, organizational culture, identifying potential problems in the operation of the company. This report ends with the formulation of an action plan outlining that the selected alternative solution represents the best choice for a real benefit and correct administrative operation.The area of operation of the entity is analyzed, detecting possible problems, bottlenecks or shortcomings that may arise in the process; afterwards, alternative of solution are arisen based on the quantitative analysis and an action plan is formulated to solve the problem presented. Finally it is diagnosed and analyzed the commercial and customer contact, which aims to identify problematic situations in the delivery and / or sale of the service, in order to bring a factual, workable and achievable proposal, based on an action plan.