Planeación, diseño e implementación de un sistema integrado de gestión, con base a la NTC ISO 9001:2015, la NTC-ISO 14001 y la resolución 0312 de 2019 en la empresa ENERTEC latinoamerica S.A.S
Fecha
2020-10-22Registro en:
López Quiroga, A. J., & Peña Rodríguez, J. I. (22 de Octure de 2020). Planeación, diseño e implementación de un sistema integrado de gestión, con base a la NTC ISO 9001:2015, la NTC-ISO 14001 y la resolución 0312 de 2019 en la empresa ENERTEC latinoamerica S.A.S. Tesis de Maestría. Universidad Santo Tomás. Villavicencio
reponame:Repositorio Institucional Universidad Santo Tomás
instname:Universidad Santo Tomás
Autor
López Quiroga, Angela Johana
Peña Rodriguez, Jose Isaías
Institución
Resumen
Due to the current importance of meeting the requirements, demands and needs of customers, generated by a high level of competitiveness, product of a globalized market, companies that want to stay in the market over time see the need to find elements that manage to differentiate themselves from the competition. As a consequence of this need, Enertec Latinoamericana SAS sees in the development of the Integrated Management System considering the technical standards NTC ISO 9001: 2015, NTC-ISO 14001 AND RESOLUTION 0312 OF 2019, as results of this work it is contributed to the company a complete platform of the integrated system using the technological tools that facilitate its implementation and monitoring and an opportunity to increase the reliability of the services provided to customers and to fully satisfy their needs, improving the corporate image and achieving their loyalty, under the philosophy of continuous improvement, which will guarantee the survival and growth of the organization.